Articles, checklists, and field notes from live ServiceNow AI implementations.
"From Reactive ITSM to Service-Aware Enterprise Operations" — my practitioner's view of the AI transition on the Now Platform.
Read on LinkedIn →The practical checklist I use in readiness engagements — process, data, and governance questions to answer before activating Now Assist.
Request the checklist →My full experience profile — 20+ years of enterprise engagements, certifications, and delivery history — available on request.
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