The consultant behind the outcomes

I'm Satheesh Ponnupillai — known professionally as Satish Jipster. For more than two decades I've worked inside the world's most demanding IT environments: banks moving trillions, healthcare payers serving millions, and global infrastructure providers where downtime isn't an option.

For the last 12+ years my home has been the ServiceNow platform — architecting it end to end, and today leading its AI frontier: Now Assist, AI Agents, and AI Control Tower, implemented and governed on live enterprise instances rather than in slide decks.

• I implement, not just adviseEvery recommendation is grounded in what I've configured and shipped on real instances
• One accountable expertStrategy, architecture, and hands-on delivery — no handoffs between a partner and a bench
• AI on trustworthy foundationsDeep CMDB, CSDM, and data-readiness expertise means AI that works, not AI that hallucinates
• Enterprise-grade governanceRegulated-industry experience: banking, healthcare, insurance, and government

Satheesh Ponnupillai (Satish Jipster) | LinkedIn →